Qenza

Shipping and Returns

For your convenience and ease, Qenza subsidises some of the postage or courier costs and fuel charges.

Local Delivery (Peninsula Malaysia) 

FREE tracked express delivery within 3 working days. 

Local Delivery (Sabah & Sarawak) 

Please email us at hello@qenza.co or whatsapp us at +60198830187. 

Brunei and Singapore

Qenza  Classic Mats: FREE! These deliveries may take up to 8 working days.

Other products: RM10. These deliveries may take up to 8 working days.

Indonesia, Philippines, Thailand

Qenza Classic Mats: Shipping costs for 1-2 mats RM15. For 3 or more, FREE! These deliveries may take up to 8 working days.

Other products: RM20. These deliveries may take up to 8 working days.

Australia, India, Pakistan, Palestine, Qatar, Saudi Arabia, UAE

Qenza  Classic Mats: Shipping costs is a flat rate of RM80 to all destinations in this category. These deliveries may take up to 15 working days.

Other products: RM50. These deliveries may take up to 15 working days.

United Kingdom 

Please visit our retail partner in London. www.modestrove.com 

Europe 

Please visit our retail partner in Europe. www.modestrove.com 

Canada & United States of America

Please visit our retail partner in Europe. www.modestrove.com 

Rest of the world

Please email hello@qenza.co before you purchase and we will give you a quote.

Customs and Import Duties

For any parcel delivered to a destination outside of Malaysia, there might be a customs or import duties charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel as we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Tracking

Once your order has been processed and packed, a unique tracking code will be emailed to you to keep tabs on the status of your parcel. This tracking code is sent to your registered email address. If you haven’t received it, please check your Junk Mail in case its there.

Paid orders made before 2pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

Returns

Returns must be made within 10 days of parcel arrival.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Qenza reserves the right to assess the condition of all returned goods.

This may result in the goods not accepted for returns.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, you will be refunded in the form of store credit of the value of items bought. An email notification will be sent to you once your store credit has been updated.